Information Technology Support Engineer
IT Support Engineer (L2 & L3 Roles)
Salary: £30,000 – £45,000
Our client, a growing local MSP, is expanding its technical team and is seeking experienced IT Support Engineers at both Level 2 and Level 3. These roles offer strong development opportunities and exposure to a wide range of modern technologies.
Overview
You’ll provide hands-on technical support across servers, networks, cloud platforms, and security tools. Working both remotely and on-site, you’ll handle day-to-day troubleshooting, project support, and client engagement while maintaining high service standards.
Core Responsibilities
• Resolve hardware, software, and network issues across diverse client environments.
• Configure and maintain Windows Server, desktops, networking equipment, and VPNs.
• Support Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
• Assist with system monitoring, patching, backups, and security checks.
• Contribute to infrastructure and cloud project delivery.
• Maintain accurate technical documentation and provide guidance to colleagues.
• Work directly with clients to ensure smooth delivery and excellent service.
Technical Skills
• Strong experience in Microsoft technologies: AD, GPO, DNS, DHCP, IIS, RDS.
• Good understanding of VLANs, routing fundamentals, switching, and firewalls.
• Proficiency with VPN technologies, particularly IPSec and remote client setups.
• Windows Server (2016–2022) and Windows 10/11 experience.
• Microsoft 365 troubleshooting and administration.
• Knowledge of backup/DR solutions and endpoint security tools (SentinelOne, CrowdStrike, ESET, Fortinet).
• Experience with MSP platforms such as NinjaOne, ConnectWise, Halo PSA, or Autotask is advantageous.
What We’re Looking For
• At least 3 years in an MSP environment.
• Strong problem-solving abilities and communication skills.
• Proactive, adaptable mindset with a customer-first approach.
• Full UK driving licence and willingness to travel. (4 days a week onsite, 1 WFH)
• Certifications (Microsoft, Fortinet, Dell) are a bonus.
• Degree or equivalent hands-on experience.
Benefits
• 30 days annual leave and pension from day one.
• Private healthcare and wellbeing cover.
• Paid training and industry certifications.
• On-site parking, modern tech environment, and regular team events.
• Clear pathways for progression within a growing NI-based MSP.
If you’re looking to develop your career in a fast-growing, client-focused MSP environment, we’d welcome your application.