Service Engineer

Support Engineer

Sevenoaks (Hybrid) £25,000 + Benefits

Join a leading technology and communications provider delivering managed IT, cloud, connectivity, cybersecurity, and support services to a broad client base. In this role, you ll be the first point of contact for customer issues, providing technical support across desktop, server, networking, virtualisation, cloud, and security environments. You ll take ownership of tickets from start to finish, working to SLAs, ensuring accurate documentation, and liaising with 3rd parties where required all while delivering a high-quality, customer-focused experience.

What s on offer:

Hybrid working (3 days in / 2 days remote), 25+ days holiday + bank holidays, healthcare benefits, training and career development, performance-related incentives, and a supportive, team-focused environment.

What we re looking for:

• 1+ years experience in a helpdesk or service desk environment
• Strong technical support skills across Windows desktop, Windows Server, and Microsoft 365
• Experience with virtualisation (VMware, Hyper-V, or Azure)
• Knowledge of networking, firewalls, VPNs, WAN, and Wi-Fi troubleshooting
• Familiarity with monitoring tools (PRTG, Auvik, or similar)
• Customer-focused with strong communication and documentation skills
• Ability to manage multiple priorities while meeting SLAs

If you re looking to develop your technical skills in a fast-paced managed services environment while delivering outstanding customer support, this role is a great fit.