It Helpdesk Analyst

Our client, a leading name in the fresh produce industry, is looking for a proactive and customer-focused IT Helpdesk Analyst to join their growing team. This is a fantastic opportunity for someone who thrives on solving problems, improving processes, and delivering exceptional IT support in a fast-paced environment.

What you can expect:

• Salary: £29,000 - £34,000 per annum, depending on experience
• Full-time hours: Monday to Friday, 40 hours per week
• Annual leave: 33 days (including bank holidays)
• Office based
• Benefits: Company pension, life insurance, sick pay, on-site gym, on-site parking, and company events
• Work culture: A collaborative, supportive, and dynamic environment where new ideas are encouraged and teamwork is valued
• Rural office location

What you will be doing:

• Manage and prioritise helpdesk tickets, ensuring timely and effective resolution of all IT support requests
• Deliver clear, friendly, and easy-to-understand support to users via email, phone, remote access, or in person
• Identify recurring issues and opportunities to automate or streamline manual processes, working closely with the wider IT team to implement solutions
• Maintain and improve IT documentation, training materials, and user guides to empower colleagues and promote self-service
• Accurately triage and escalate issues to internal IT specialists or external partners where necessary
• Build and maintain strong relationships with external IT service providers
• Keep detailed and accurate records of issues, resolutions, and system changes within the helpdesk system
• Support wider IT operations including systems administration and supplier contract management

What we are looking for:

• Strong technical and administrative skills with a good understanding of IT support processes
• Confident in supporting both end-users and IT leadership
• Excellent communication skills with the ability to explain technical concepts clearly and simply
• A proactive problem-solver with a focus on customer service and teamwork

Recruitment Direct Leominster Ltd is acting as an Employment Agency in relation to this vacancy. We are an Equal Opportunities Employer. In order to be considered for this role, you must be able to provide proof of your eligibility to work in the UK. If you do not hear back from us then please consider yourself unsuccessful this time.