Senior Business Analyst CRM / Salesforce

This role is ideal for someone with strong Higher Education or Public Sector experience who can confidently operate in complex, multi-stakeholder environments.

• Lead business analysis activities across CRM, sales, and cloud transformation workstreams.

• Engage with senior stakeholders to gather, validate, and document business requirements.

• Analyse existing processes and workflows, identifying opportunities for improvement.

• Translate business needs into clear user stories, acceptance criteria, and functional specifications.

• Work closely with technical teams to ensure Salesforce solutions align with business objectives.

• Support testing, user adoption, and change management.

• Produce high-quality documentation including process maps, data models, and project artefacts.

• Proven experience as a Senior Business Analyst.

• Background in Higher Education or Public Sector strongly preferred.

• Strong hands-on experience with Salesforce (Sales Cloud, CRM, or related modules).

• Deep understanding of CRM systems and associated business processes.

• Experience working on cloud-based transformation programmes.

• Excellent stakeholder engagement and communication skills.

• Ability to work in a hybrid environment, collaborating effectively with on-site and remote teams.

• 2 days per week in the office

• Thursday is the anchor day (team collaboration day)

Please send an up to date CV for an immediate response and more information on a fantastic opportunity with a truly great Client.