IT Desktop Support Engineer
First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area.
Main responsibilities include:
Technical Support & Service Delivery
- Provide first and second-line support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer).
- Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments.
- Administer endpoint security, patching, and compliance monitoring.
- Support audio-visual and telephony systems including Zoom and MS Teams.
- Assist with Microsoft 365 administration and collaboration tools.
- Support remote and hybrid working technologies
Helpdesk & ITIL Processes
- Operate within ITIL framework for incident, problem, and change management.
- Use ticketing systems to log, track, and resolve issues within agreed SLAs.
Training & Documentation
- Deliver IT training and awareness sessions for end-users.
- Create and maintain technical documentation and knowledge base articles.
Essential Skills & Experience required:
- At least 12 months of IT helpdesk support in a similar role
- Professional telephone manner
- Understanding of Active Directory (including Administration)
- Microsoft 365 (including user/license Administration)
- MS Teams knowledge
- Azure (Entra ID) user and group administration
- Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS)
Ideally you will also have the following:
- Experience with setting up and troubleshooting Zoom/Teams meetings.
- Experience with Freshservice IT service management or another leading ITSM tool.
- Software applications support
- Intune
If you meet the criteria above then we very much look forward to hearing from you