Field Service Planner

Reed Talent Solutions are working alongside Fujitsu, looking to expand their team in Bracknell with a Field Resource Controller.

We are dedicated to making the world more sustainable by building trust in society through innovation. With a diverse range of products, services, and solutions, we are looking for new members to come and join us, bringing with them strong interpersonal and communication skills and ensure we can continue to deliver an excellent service to our customers!

Location: Bracknell, Berkshire

Contract Type: Temporary 12 month contract (Temp to perm role)

Salary: £15 per hour PAYE via Reed

About the Role

We are seeking a proactive and detail-oriented Field Resource Controller to support and enhance our Shared Services team. This is a key role responsible for coordinating field resources, managing incidents, and ensuring seamless communication between internal teams and third-party suppliers.

Key Responsibilities

• Log, triage, and assign incidents across various systems
• Manage incidents through to resolution in collaboration with third-party vendors.
• Maintain accurate and up-to-date records across all service management tools.
• Schedule and coordinate engineering visits, ensuring optimal resource allocation.
• Liaise with customers and stakeholders to provide timely updates and support.

Essential Skills & Experience

• Proven experience in incident resolution and/or secure IT infrastructure management
• Strong background in customer service
• Confident in diary management and coordinating field-based teams
• Experience working with third-party suppliers and service providers
• Proficient in Microsoft Office (Excel, Outlook, Word, etc.)

Why Join Us?

• Be part of a collaborative and supportive team environment
• Gain exposure to a dynamic and fast-paced service delivery operation
• Opportunity to work with leading tools and technologies in the field

Apply Now

If you're a natural problem-solver with a knack for coordination and communication, we’d love to hear from you. Click Apply to take the next step in your career!