Senior Interaction Designer
Senior Interaction Designer £65,000 per annum Bedford Permanent Hybrid Working Role Overview As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities. Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive. You will also work with the rest of UCD team to champion and evolve the practice of user centred design at MaPS and align it with the GDS Service Standard. Your design skills and experience will help MaPS achieve our mission of helping everyone in the UK make the most of their money and pensions. At this role level, you will work with service managers and programme directors to develop design concepts, potentially have responsibility across complex services, help set direction and embed good practice within teams and make important decisions based on research and understand how this research impacts others. This role is aligned with DDaT Senior interaction designer - https://guidance/interaction-designer#senior-interaction-designer Key Responsibilities: Guiding a collaborative design process for multiple or complex projects. Leading workshops, reviews, critiques and handovers. Helping evolve and champion the interaction design practice within MaPS. Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers. Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels. Advising and teaching colleagues of all levels in your areas of special expertise. Helping internal colleagues and external delivery partners define and evolve agile ways of working. Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion. Working with Business Analysts, Policy and Proposition Managers, and Product Managers to understand business requirements and ensure they are addressed in your designs. Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection. Building prototypes for testing and review....