1st Line Support

1st Line Support

• Salary: Up to £25,000 depending on experience
• Location: South West London (SW20) - Hybrid
• Job Type: Permanent

We are offering an exciting opportunity for an aspiring technical professional to join a busy and growing help desk as a Junior IT Support. This role is ideal for someone looking to support internal users across an O365 estate and eager to grow and develop key skills in O365 support. Join a leading national business that is heavily investing in a Digital Workplace and IT Infrastructure, with a presence across multiple sites in the UK, Europe, and Asia.

Day-to-day of the role:

• Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction.
• Troubleshoot and resolve issues related to Office 365 and Windows Technologies.
• Communicate effectively with a variety of users, offering support and guidance.
• Utilise ticketing systems such as Service Now to manage and track user requests and incidents.
• Contribute to the development and improvement of IT support processes and services.

Required Skills & Qualifications:

• Good telephone manner and experience in telephone support.
• Excellent communication skills with the ability to liaise with a variety of users.
• Knowledge of O365 is advantageous, as is exposure to Service Now or similar ticketing systems.
• IT-related qualification such as an apprenticeship or degree is beneficial.
• A strong desire to develop and grow within a busy IT service desk environment.

Benefits:

• Competitive salary with growth potential.
• Opportunity to work in a hybrid environment, offering flexibility.
• Chance to be part of a company investing in digital transformation and IT infrastructure.
• Support for professional development in a dynamic and supportive setting.