Customer Service

Customer Support Specialist 

Do you like the idea of working from home one week and enjoying a fun, friendly office the next?

If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career!

Location: Gloucester and Home Based Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week Week 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week)Week 3 - 08:00-16:00 Office BasedWeek 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week)

Purpose of the Role

Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth.

Key Responsibilities

• Respond to customer queries via phone, email, chat, and letters.
• Update CRM systems with account changes and notes.
• Triage faults and schedule engineer visits.
• Assist with billing, payments, and account queries.
• Promote products and packages.
• Meet SLAs and KPIs to ensure high customer satisfaction.
• Collaborate with colleagues and contribute to team morale.
• Suggest relevant up-sell/cross-sell opportunities.

Skills & Experience

Essential:

• Strong communication and interpersonal skills.
• Confident IT skills.
• Ability to work in a fast-paced environment.
• Organised, self-motivated, and problem-solving mindset.

Benefits

• Up to 12% bonus
• Annual cost-of-living pay review
• 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks
• Enhanced parental leave
• £1000 referral bonus
• Career development opportunities
• Award-winning inclusive culture

For immediate consideration to interview next week - please apply now!