Customer Support Executive

About the Company

My client, a leading provider of safety and security solutions for the transport industry are looking for a candidate with strong customer service and problem-solving skills to join their team as a Technical Support Co-ordinator 

Role Overview

This is a varied and fast-paced role combining technical support with administrative coordination. You will be the initial point of contact for customers providing support via phone, email, and web-based platforms. You’ll handle enquiries, triage issues, and ensure smooth communication between customers and internal teams.

If you thrive in a fast-paced office environment and enjoy problem solving, then this could be the role for you! 

Key Responsibilities

• Act as the first point of contact for customer queries, providing quick fixes where possible or escalating to the appropriate Technical teams 

• Log and manage tickets in the CRM system

• Handle all email enquiries promptly and professionally
• Process and input customer orders accurately
• Schedule and book engineers for installations and maintenance

• Maintain clear communication with customers

What We’re Looking For

• Tech-savvy and quick to learn new systems (Hub spot experience is a plus) 
• Strong phone-based customer service experience.
• Excellent administration and organisational skills.
• Ability to troubleshoot basic technical issues confidently.
• Professional communication skills and a proactive approach.

Benefits

• 23 days holiday + bank holidays (including 3 days at Christmas/New Year)
• Company pension
• Private healthcare after probationary period 
• Friday dress-down day
• Regular team events and recognition awards
• Wellbeing programme