Helpdesk Administrator

Help Desk Administrator – Permanent

Location: Chatham, Kent

Salary: £25,000-£28,000 (DOE)

Hours: Monday to Friday, 8:30am – 5:00pm

Do you thrive in a fast-paced environment and enjoy being the go-to person for solving problems?

Reed Business Support are proud to be recruiting on behalf of a valued client in Chatham, who are looking for a Help Desk Administrator to join their growing team. This is a permanent position, ideal for someone highly organised with excellent communication skills and a proactive approach to customer service.

Key responsibilities:

• Acting as the first point of contact for incoming help desk queries
• Logging and managing tickets through the internal system
• Liaising with engineers and internal teams to ensure timely resolution of issues
• Updating clients on progress and maintaining clear, professional communication throughout
• Monitoring SLAs and escalating issues when necessary
• Providing general administrative support to the wider operations team

The ideal candidate will have:

• Previous experience in a help desk, scheduling, or administrative role
• Excellent customer service and communication skills
• A calm and professional manner when dealing with urgent queries
• Good working knowledge of Microsoft Office and CRM systems
• Strong organisational skills and attention to detail

Benefits include:

• Permanent, full-time role with a growing, supportive company
• Friendly and collaborative team environment
• Free on-site parking
• Opportunities for development and progression

If you’re a natural problem solver with a passion for helping people, we want to hear from you! Apply today or contact Reed Business Support for more details.