Helpdesk - Ideal for Graduates

Helpdesk Support Coordinator

Location: Office-based (with hybrid working option)Reports to: Project Manager

About the Role

We are seeking a Helpdesk Coordinator to provide support to internal and external users across business systems and applications. You will ensure issues are resolved within agreed SLAs and that support services remain fit for purpose, meeting business needs.

In addition, you will provide administrative support to the team, managing inventory (including purchasing) and maintaining accurate records.

Key Responsibilities

• Act as the primary contact point for user issues, providing advice, coordination, and escalation to third parties where necessary.
• Deliver support and training for internal and external users on business systems and applications.
• Work with third-party service providers to identify and resolve issues, ensuring compliance with agreed SLAs.
• Maintain accurate information on systems, user accounts, and access permissions.
• Organise and test system updates and liaise with external support partners.
• Create and update documentation and training materials; deliver application training sessions.
• Manage records and inventory for hardware and software, including licensing compliance.
• Process supplier invoices and manage starter/leaver processes, including equipment setup and inductions.
• Oversee hardware purchasing, rebuilding, inventory, and disposal in line with Health & Safety and Data Protection requirements.
• Provide support on projects as required.
• Administer telecommunications systems, including user setup, call routing, and billing reviews.

Essential Criteria

• Strong written and verbal communication skills.
• Confident, articulate, and able to build positive relationships.
• Excellent organisational skills and ability to prioritise under pressure.
• Willingness to learn and develop.
• Good computer literacy, especially in Microsoft Office and Teams.
• Occasional out-of-hours work to support urgent tasks.

Hours and Salary/Benefits

• Up-to £25,000 per annum
• Monday to Friday, 9am - 5pm
• 25 days holiday
• Pension, private healthcare and more!