IT Support Engineer - 1st & 2nd line

Reed Technology  is working with an established company based in Elgin, currently seeking to hire a IT Support Engineer on a permanent basis.

Key Responsibilities:

• Deliver first and second line support to end users across hardware, software, systems, and network infrastructure.
• Log and manage support tickets, ensuring all issues and resolutions are properly documented in the system.
• Escalate complex or unresolved issues to senior technical teams when necessary.

Required Skills & Qualifications:

• 2+ years of experience in IT support, including hands-on experience with Tier 1 & 2 troubleshooting.
• Solid knowledge of Microsoft 365, Azure AD, Intune, Windows Server, and basic networking (VLANs, switching, firewalls).
• Excellent communication and problem-solving skills.
• Full UK driving license.

Benefits:

• Permanent contract.
• Salary up to £32.000 / year + benefits (DOE).
• On-site working model.