Customer Engagement Executive

Reed.ai is looking for a Customer Engagement Executive to join their team in Holborn, London.

Reed.ai is a brand-new, AI-powered recruitment platform that's already live and changing how employers and candidates connect. Built to deliver smarter matches and better hiring outcomes, Reed.ai combines cutting-edge technology with a strong focus on human experience.

We're looking for a proactive, people-focused Customer Engagement Executive to support the CX function of Reed.ai. Your core focus will be increasing candidate uptake and engagement, ensuring employers are matched with high-quality, motivated candidates.

This is a hands-on role where you'll be speaking directly with candidates and employers, gathering feedback to improve the product, and working closely with our product, sales, and marketing teams to deliver an outstanding platform experience.

• Respond to customer and candidate enquiries, resolving queries and managing complaints professionally.

• Act as a key point of contact for users of the Reed.ai platform.

• Collect, manage, and analyse feedback from employers and candidates, sharing insights with the product team to support ongoing improvements.

• Proactively contact candidates requested by employers, encouraging them to join and engage with the platform.

• Source and identify relevant candidates using alternative and creative sourcing channels.

• Develop and deliver outreach strategies to increase candidate sign-ups and engagement.

• Guide candidates through the sign-up and onboarding journey, following up to ensure completion.

• Monitor candidate activity and engagement, re-engaging inactive users where appropriate.

• Collaborate with the marketing team to shape messaging and campaigns that attract high-quality candidates.

• A proactive, positive self-starter with a strong sense of ownership.

• Confident communicator, comfortable making outbound calls and engaging directly with candidates.

• Highly organised, with excellent attention to detail.

• Able to think strategically while executing tactically.

• Experience in a customer-facing, recruitment, or candidate engagement role is desirable (but not essential).

• Hybrid working as standard

• 25 days annual leave plus bank holidays

• Flexible holiday scheme

• Contributory pension scheme

• Enhanced family leave benefits

• Insurance benefits including life assurance

• Office in a fantastic location, with countless bars, restaurants and theatres right on the doorstep