Data Engineer

JD as below:If the following job requirements and experience match your skills, please ensure you apply promptly.

What you'll be doing

• Managing data into and out of our data warehouse and reporting platforms to ensure accuracy and efficiency.

• Definition and quality of KPIs that support effective contact centre operations.

• Delivering data development roadmaps aligned to either our Consumer or Enterprise business strategies.

• Empowering end users with access to reliable, well-governed data sets in a secure environment.

• Troubleshooting complex data issues across multiple source systems and ensuring smooth data operations.

• Leading strategic, cross-functional projects to deliver impactful, data-driven solutions, while documenting processes for team-wide support.

What skills you'll need

• Certified Google Cloud (GCP) Data Engineer with strong expertise in data acquisition, modelling, ETL, and data warehousing.

• Proficient in Terraform, YAML, and GitLab for environment management.

• Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance.

• Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing).

• Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments.

• Experienced in using JIRA and Confluence for agile project tracking and documentation.