Program Manager
- 10+ years of progressive experience in IT operations, with at least 5 years in a leadership or management role.
- Demonstrable experience with large-scale IT environments, including on-premise, hybrid, and cloud infrastructures.
- Strong expertise in ITIL and ITSM frameworks (ITIL v3 or v4 certification highly preferred).
- Extensive experience with Cloud Operations (AWS, Azure, or GCP certifications are a plus).
- Proficiency in service management platforms (e.g., ServiceNow, Jira Service Management).
- Solid understanding of networking, cybersecurity principles, and data center operations.
- Experience with scripting and automation tools (e.g., Python, PowerShell, Ansible) is a plus.
- Exceptional leadership, communication, and interpersonal skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Demonstrated commitment to continuous learning and professional development
Technical Skills:
Soft Skills: