Graduate Customer Support Advisor
Graduate Customer Support Advisor
£25,000 - £27,000 + benefits
Solihull - commutable from Birmingham, Coventry, Redditch, Stratford-upon-Avon, Kidderminster, Bromsgrove, etc.
Are you a tech-savvy problem-solver with a passion for customer service? Are you looking to embark on an exciting career journey with a leading Fintech business? Look no further! We have an incredible opportunity for you to join a rapidly growing Midland's based business as a Customer Support Advisor on our client's helpdesk team.
Our client is a dynamic and innovative Fintech company, revolutionizing the way financial services are delivered. They have built cutting-edge technology and created a Financial Services application that is used all over the world. This company is looking for a hungry and ambitious person to join the team who has an interest in software applications.
As a Customer Support Engineer, you will play a pivotal role in ensuring customers receive top-notch support and assistance. You will be a friendly face and voice of the company, providing technical guidance and troubleshooting assistance to valued clients. Your expertise and genuine desire to help will be instrumental in resolving any issues they may encounter, ensuring a seamless customer experience.
This is an ideal role for an ambitious graduate, who wants career progression opportunities, and a young, dynamic team to work with.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat) and provide accurate technical support.
- Troubleshoot and resolve software issues, ensuring customer satisfaction.
- Provide clear and concise instructions to customers, assisting them in navigating platforms and services.
- Document customer interactions, troubleshooting steps, and solutions in support systems.
- Continuously improve your knowledge of products and services to better assist customers.
Skills:
- Excellent problem-solving skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and efficiently in a fast-paced environment.
- A proactive and adaptable nature, with the ability to multitask effectively.
- A team player mindset, with a willingness to collaborate and share knowledge.
Graduate Customer Support Advisor
£25,000 - £27,000 + benefits
Solihull - commutable from Birmingham, Coventry, Redditch, Stratford-upon-Avon, Kidderminster, Bromsgrove, etc.
Please click "APPLY" if you'd like to find out more!