Regional Service Delivery Manager - Multi-Site IT Leadership

Regional Service Delivery Manager - Multi-Site IT Leadership

Woking / Addlestone / Basingstoke Corridor

£47,142 + 18.9% employer pension + 34 days holiday + ongoing CPD + staff benefits platform + supportive culture + work-life balance

Are you an experienced IT Manager or Service Delivery Lead who's ready to take ownership of multiple sites rather than just one?

Would you like to join a forward-thinking trust that embraces digital innovation, invests heavily in technology, and gives you the autonomy to shape how IT services are delivered across a cluster of schools?

This education trust is a dynamic, progressive organisation known for low staff turnover, a supportive culture and a real commitment to improving digital outcomes. They are not afraid to innovate from 1:1 device projects to modernising infrastructure and they are looking for an IT leader who wants to help drive that forward.

In this role, you'll lead the IT service delivery across a cluster of schools, working closely with headteachers, on-site technicians and the central IT leadership team. You'll line-manage technical staff, oversee service desk performance, act as the escalation point for complex issues, and ensure each school has a clear development plan aligned with the wider trust strategy. Although the role is primarily leadership-focused, you'll step in hands-on when needed to support continuity across your schools.

The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi-site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact.

This is an excellent opportunity to join a progressive trust, take ownership of a cluster of sites, shape IT service delivery and be part of a team where your input genuinely matters. If you're looking for the next step in your leadership journey with autonomy, impact and ongoing development this is a role where you'll thrive.

The role

*Lead IT service delivery across a cluster of schools, acting as the key contact for headteachers and school leaders
*Line-manage on-site technical staff, supporting their development and conducting performance reviews
*Own helpdesk performance across your schools, ensuring SLAs and response targets are met
*Define school-specific IT development plans that align with the trust's strategic direction
*Step in where needed to support with escalations or cover for on-site staff
*Ensure compliance with safeguarding, cyber security, GDPR and trust IT policies
*Support installations, configuration, commissioning and ongoing maintenance of systems and software
*Build strong working relationships across the trust and ensure consistent communication and service delivery standards
*Work collaboratively with the wider IT team and external partners to resolve escalations

The person

*Experienced IT Manager, Network Manager or Service Delivery Lead
*Strong background in managing technical staff and leading service delivery
*Minimum 3 years in an IT management or multi-site role
*Comfortable handling escalations and guiding technical troubleshooting
*Understanding of networking, servers, end-user devices and general IT operations
*ITIL, PRINCE2 or service management knowledge beneficial
*Confident, professional and able to work autonomously across multiple schools
*Positive, proactive and improvement-focused, with excellent communication skills