IT Support Technical Lead

IT Support Tech Lead

Essex

Full-time, Hybrid

£45,000 - £48,000

Rise10 Recruitment are partnering with a well-established and fast-growing fuel and oil distribution company who are now recruiting for an IT Support Tech Lead. This is a key hire, offering you a unique chance to lead the IT support function and drive strategic IT initiatives.

This position is ideal for a technically skilled IT professional ready to take the next step into leadership - combining strategic oversight with hands-on technical delivery. You’ll take ownership of IT infrastructure, desktop support, and internal procedures, ensuring seamless IT operations across all teams. This is your chance to make a real impact in a business that values innovation, collaboration, and autonomy.

Key Responsibilities

• Oversee and manage IT support for infrastructure components, including servers, storage systems, and networking devices.
• Ensure data security by implementing and maintaining robust security measures, such as firewalls, intrusion detection systems, and encryption protocols.
• Lead vulnerability and patch management activities to identify and remediate security vulnerabilities in IT systems and applications, with support from managed SOC.
• Monitor and maintain network reliability by troubleshooting connectivity issues and optimising network performance.
• Collaborate with cross-functional teams to develop and enforce IT security policies and procedures.
• Conduct regular security audits and assessments to identify potential risks and recommend appropriate mitigation strategies.
• Provide guidance and mentorship to junior IT staff, assisting with technical escalations and knowledge sharing.
• Document IT infrastructure configurations, procedures, and troubleshooting steps to maintain an accurate knowledge base.
• Lead the day-to-day activities of the IT department, creating a culture of continuous improvement and managing a programme of change across all systems and processes.
• Support the senior management team across the business where IT plays an enabling role to achieve their goals.
• Evaluate, recommend, and implement new technologies to enhance efficiency and productivity across the organisation.

About You

• 5+ years’ experience in IT support or a similar role.
• Proven experience in leading IT support functions and managing cross-functional teams.
• Expertise with Microsoft products, including MS Active Directory, Office 365, and InTune.
• Strong networking skills, including setup and configuration.
• Excellent communication and leadership skills, with a positive can-do attitude.
• Ability to work autonomously and under pressure, with a flexible approach to work.
• A track record of successfully managing and delivering IT projects on time and within budget.
• Proficiency in ITIL practices and a strong understanding of IT service management.
• Demonstrated ability to analyse complex technical issues and provide effective solutions.
• Commitment to continuous learning and professional development.

Benefits

• Private health insurance after 1 year of employment.
• Death in service benefit after 1 year of employment.
• 20 days holiday + 8 Bank holidays, with 1 extra day of holiday for every full year of service up to 25 days.
• A net contributions pension scheme (Employer 4% / Employee 5%).
• Recommend a friend policy (£250).
• Flexible WFH policy.
• Departmental incentives.

If you're ready to bring your expertise to the team, apply now!