Customer Success Manager

Robert Walters is working in partnership with a Global market leading SaaS Technology business. They specialise is designing and developing bespoke software and streamlines projects, enabling real-time tracking for global customers and users.

They have experienced considerable growth, onboarded new clients and secured competitive bids - expanding it presence globally. They are now keen to appoint a Customer Success Manager (Dutch Speaking), to ensure clients receive exceptional support, maximise the value of partnerships.

Customer Success Manager (Dutch Speaking): Duties & Experience

* Fluent in Dutch oral & written - Essential

Customer Discovery & Communication

• Strong customer-facing communication
• SaaS experience in delivery, customer success, implementation
• Run discovery workshops and capture requirements
• SaaS delivery or enterprise customer success

Solution Design & Implementation

• Solution design - forms, process, dashboards, permissions
• Deliver end-user & champion training
• Technical awareness: API/Integration

Account Growth & Value Delivery

• Project leadership: Manage timelines, risks, stakeholders
• Identify Risks & opportunities during delivery

The permanent opportunity for a Customer Success Manager (Dutch Speaking) will pay a competitive salary and package. This is an opportunity to work for a global industry leader within the SaaS industry.

For further information, please apply with an updated CV and reach out to Ajay Hayre on ajay.hayre@robertwalters /

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates