Apprentice IT Technician

This apprenticeship aims to meet the knowledge and skills need for IT Technicians in our local area.

This course provides a structured learning route, helping to upskill an individual with a keen interest and basic ability in IT who potentially has no previous experience in this sector.

Role

To act as first contact for support calls, ensuring tickets are logged and dispatched promptly, resolving basic IT queries, and managing admin tasks such as spreadsheet and system updates.

Training

Training will take place at City College Norwich in the college’s state of the art DigiTech Factory, which provides apprentices with a hybrid learning environment where industry-standard equipment & software is provided.

Successful completion of the apprenticeship opens up possibilities to go on to be an IT Technician or work within similar level roles post-qualifications.

The Level 4 Network Engineer programme is also an ideal progression pathway for apprentices who wish to professionally advance to 2nd or 3rd line support roles.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: CITY COLLEGE NORWICH
Working Week: Monday to Friday, 9.00am - 5.00pm.
Expected Duration: 2 Years
Positions Available: 1
Closing Date: Monday, 16th February 2026
Start Date: Friday, 8th May 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative
Ability to multi-task

Qualifications

English (Language or Literature) GCSE, grade 4/C (Essential)
Mathematics GCSE, grade 4/C (Essential)

About the Employer

S2 COMPUTERS LTD

S2 Computers is a professional Managed Service Provider (MSP) dedicated to helping businesses get the very best from their technology. We believe that great technology makes the world a better place, and that strong human relationships are at the heart of every successful business. Our mission is to dramatically improve our customers’ working lives through exceptional IT support, robust cyber security, and proactive technology solutions, so they could never imagine going anywhere else for their IT needs. We offer a friendly, modern, and fast‑paced working environment built on teamwork, continuous learning, and personal development. Our team provides a wide range of services including technical support, cloud services, cyber security, and account management—supporting organisations across Norfolk and beyond. With a culture that blends professionalism with a relaxed, people‑focused atmosphere, we ensure our staff have the tools, training, and support needed to grow their careers in the IT industry. As one of the UK’s recognised managed IT providers for the last 3 years in a row, we invest in developing our people through structured training, hands‑on experience, and daily opportunities to build skills that last a lifetime. Our goal is simple: to make every client exceptionally happy through high‑quality service and a proactive approach to technology.

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