Technical Support Officer

Client

Our client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK they're currently in hyper-growth mode and disrupting the logistics space. This business offers an unparalleled software solutions built around sustainability and efficiency savings.

Environment

Culture is everything here. As they're planning to double in size over the next 12 months having opened new markets (including France, Netherlands and the US) it's vital they hire future leaders they can build teams around. As a result their looking for individuals who share their passion for sustainability! With an embedded and deep rooted culture, stemming from their CEO, they're looking for creative thinkers, who can adapt to the ever-changing life that is start up and want to join them on their mission!

Role

Our client is seeking a Technical Support Officer to join their expanding London-based team. The successful candidate will play a vital role in supporting customers across the EMEA. This position involves providing hands-on technical assistance, managing system configurations, and ensuring the smooth onboarding of new clients. With strong analytical and problem-solving skills, you’ll help maintain accurate data processes and ensure that client operations continue to run efficiently.

Key responsibilities include:

• Acting as one of the primary technical contacts within the support function, assisting clients and coordinating with engineering teams when required.
• Managing the technical helpdesk for multiple regions, ensuring prompt and effective resolution of support requests.
• Providing client education and guidance on new or existing system features via the helpdesk portal.
• Uploading and managing key master data such as driver, vehicle, and customer information.
• Customising document templates (PDFs, emails) to meet individual client requirements.
• Configuring Excel and CSV data imports, including mapping and validation to maintain data integrity.
• Supporting clients with complex technical tasks such as intermodal connections, order import setup, pallet network configuration, and rate card troubleshooting.

• Strong analytical and technical aptitude, with confidence working in software-driven environments.
• Solid understanding of logistics or transport-related concepts.
• Advanced Excel proficiency; familiarity with scripting or programming languages is an advantage.
• Fluent English communication skills, both written and verbal.
• Excellent attention to detail, accuracy, and organisational ability.
• A customer-focused approach, with the ability to explain technical topics clearly.
• Adaptable and comfortable working within a fast-paced, high-growth business environment.

• Competitive salary and benefits package.
• A position offering real ownership, autonomy, and impact within a growing international business.
• Opportunities for career progression and personal development.
• Flexible working arrangements, including a hybrid setup from the London office.
• Enhanced parental leave
• 10% company match pension
• Regular socials
• Stock options