Helpdesk Administrator

About Us: SEE Services, established over 30 years ago, is a trusted name in the maintenance industry. We specialize in delivering top-notch services primarily in the leisure and retail sectors. Currently, we handle approximately 300 reactive electrical, building, and fabric jobs per week. Our busy Maintenance Helpdesk is at the heart of our operations, offering a dynamic and fast-paced work environment that will suit energetic and proactive individuals.

About the Role: We are seeking a highly organized and proactive Helpdesk Administrator to join our dynamic team. Working on a busy maintenance helpdesk, you will play a crucial role in ensuring smooth operations and excellent client service. If you thrive in a fast-paced environment and have a knack for multitasking, this role is for you.

Key Responsibilities:

• Helpdesk Administration: Monitor the helpdesk email inbox to ensure timely responses and actions.
• Job Coordination: Raise jobs on our in-house CAFM (Computer-Aided Facility Management) system.
• Client Communication: Send quotes to client portals and respond to general queries via email.
• Call Handling: Answer incoming calls from clients, addressing general queries and logging emergency jobs.
• Timekeeping: Process engineer timesheets with accuracy and efficiency.
• Client Portals: Update and maintain client web portals to ensure data accuracy and transparency.

Key Skills and Requirements:

• Previous experience in a helpdesk or administrative role is preferred.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficient in using CAFM systems and other office software (e.g., Microsoft Office Suite).
• Ability to work under pressure in a fast-paced environment.
• A customer-focused approach with a commitment to delivering high-quality service.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.