Website Digital Support Technician Apprentice

We are a fast-paced, creative digital agency specialising in website design, branding, digital marketing, and long-term website support for a wide range of clients. Our team values efficiency, clear communication, and strong client relationships. We are passionate about supporting people at the start of their careers in the digital industry.

We’re looking for an organised and motivated Website Digital Support Technician Apprentice to support the delivery of website, branding, and maintenance projects as part of a formal full-time apprenticeship programme. You will benefit from structured learning, including 20% off-the-job training, alongside hands-on experience within our project team.

Working alongside designers, developers, and account teams, you’ll help keep tasks on track and clients informed, gradually taking on more responsibility as your skills and confidence grow.

This role is ideal for someone who enjoys organisation, working with people, and problem- solving and who is keen to build a long-term career in digital project co-ordination.

Main responsibilities:

• Assist with the handover of new client projects from the sales team into the project workflow
• Help monitor a portfolio of live client projects and updates
• Log and organise website maintenance requests and assign tasks to developers where appropriate
• Update project timelines, task lists, and status reports using tools such as ClickUp, Google Sheets, Slack and FileMaker
• Support communication between internal teams to ensure everyone has the information they need
• Help maintain clear project documentation, briefs, and client notes
• Prepare client updates under guidance from senior team members
• Learn how to identify potential delays or blockers and escalate them to the Account Director

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience
• A positive can do approach

• English GCSE, grade C (4) or above (Essential)
• Maths GCSE, grade C (4) or above (Essential)