2nd Line IT Support

2nd Line IT Support required for a brilliant business based south of Bedford. This is a permanent, hybrid role (days in the office) paying upto £34k base on a 4 days on, 4 days off day shift pattern.

We’re seeking a proactive Tier 2 Engineer to join a growing Managed IT team. You’ll provide second line support to customers, ensuring smooth operation of their IT services and infrastructure. This is a hands-on role involving troubleshooting, monitoring, and maintaining systems, whilst contributing to service improvements and mentoring colleagues.

What you’ll do:

- Diagnose and resolve 2nd line technical issues across desktops, servers, and end-user devices
- Monitor and maintain client IT systems (patching, updates, performance tuning)
- Support incident, change, and problem management processes (ITIL-aligned)
- Collaborate with Tier 1 & Tier 3 engineers, sharing knowledge and best practice
- Provide excellent customer service and build strong client relationships
- Contribute to security, compliance, and service quality improvements

What we’re looking for:

- 3+ years’ IT support experience (MSP environment preferred)
- Knowledge of Microsoft 365/Azure, Windows OS, networking, and security
- Familiarity with ITIL processes and monitoring tools (e.g. SolarWinds, NinjaOne)
- Strong troubleshooting, analytical, and communication skills
- Relevant certifications (Microsoft 365/Azure, ITIL Foundation) desirable

Perks & Benefits:

- 23 days’ holiday + birthday off (rising with service)
- Pension, bonus scheme & death in service cover
- Holiday Buy Scheme, colleague discounts & wellbeing support
- Cycle to Work, eye tests, enhanced maternity/paternity pay
- Learning & development opportunities + active social calendar

Requirements:

- Right to work in the UK
- Flexible to work shifts, on-call, evenings/weekends as required
- Employment subject to satisfactory vetting and references

If you meet the requirements above and are keen to discuss this opportunity further, please apply now to be considered!