Service Desk Analyst

Service Desk Analyst Northampton £28,000 - £32,000 MSP Environment

We're working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for a Service Desk Analyst to join their growing team.

This is a fantastic opportunity for someone who's eager to develop their skills in a supportive and forward-thinking environment.

What you'll be doing:

• Providing 1st and 2nd line technical support across a wide range of technologies
• Responding to and resolving service desk tickets in a timely manner
• Troubleshooting hardware, software, and network issues
• Supporting and administering Microsoft 365 and Azure environments
• Escalating complex issues to senior engineers where necessary
• Delivering excellent customer service to a varied client base

What we're looking for:

• 1+ year of experience in an MSP environment (Preferred but not essential)
• Hands-on experience with Microsoft Azure and Microsoft 365 administration
• Strong knowledge of Windows OS, Office 365, and basic networking
• Previous experience in a helpdesk/service desk role handling 1st/2nd line support
• Excellent communication and problem-solving skills
• A proactive, team-oriented approach

What's on offer:

• Salary £28,000 - £32,000 (depending on experience)
• Clear progression and training opportunities in a growing MSP
• A dynamic, fast-paced working environment
• Supportive team culture with plenty of opportunity to learn and grow