2nd Line Support Engineer - IT Security Focus - Onsite

2nd Line Support Engineer – IT Security Focus - Onsite 

The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company.

Key Duties/Responsibilities

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security
• Remote access solution implementation and support: VPN, Remote Desktop Services.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Key Technical Background

• Office 365
• Azure Active Directory
• Microsoft Intune
• Microsoft Teams
• Windows Server(s), 2019, 2016, 2012, 2008
• Active Directory
• Google Workspace Administration
• Google Workspace Apps (very similar to Microsoft suite)
• User Creation / management
• AD Permissions management
• Group Policy
• Understanding of network concepts
• Antivirus and vulnerability monitoring
• System Patching

Desirable Background

• CompTIA Security+ or similar IT Security certifications
• Keen interest in cyber security and understanding of key concepts and protocols.
• Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks.
• Previous experience within a SOC environment.
• Experience within IT Security, inc. patching, vulnerability
• Experience with SIEM or Service Desk toolsets.

Essential Requirement for the role

• Access to your vehicle for limited travel needs
• Ability/willingness to gain SC clearance