Head of Customer success

Head of Customer Success with extensive experience managing support staff in high growth tech businesses and previous sales experience is sought by a high growth, scale up based in Birmingham city centre Utilising the latest in AI and automation technology this company are using pioneering research to position their commercial ventures as a market leading integrated automated solution within the -commerce space. With extensive UK growth planned over the coming months this Head of Customer Success will lead a customer support team of 19 demonstrating an in-depth knowledge of coaching & leadership mental models to help the team excel. This role would suit an experienced people manager who really understands and has a passion for the psychology behind stellar team performance and wants to work in a dynamic, fast paced, delivery focused environment that challenges individuals to progress quickly. This Head of Customer Success based near Birmingham should have most of the following key skills: - Experience leading support teams ideally in high growth tech businesses - Demonstrable coaching & leadership mental models - Some career experience working in a sales role - The flexibility to adapt leadership style depending on individual needs - Data driven approach to management reporting with the ability to quantify business decisions to senior management - A real passion for self-improvement and progression - A tailored, people centric approach to management - Any experience using AI tooling to drive customer success would be really useful - Excellent communication & presentation skills In return this Head of Customer Success based near Birmingham: - Starting salary of between £70,000 and £80,000 - 30% bonus scheme - Private pension - Private healthcare - Extensive training and progression opportunities - Flexible working hours - An R&D driven, high-performance culture This is a fabulous opportunity to join a high growth, market leading business on their growth journey. Head of Customer Success Birmingham Ecommerce, application support, mental model, coaching, leadership, technology, customer service