Head of Projects

We're proud to be supporting a fantastic business based in Stoke in their search for a Head of Project Management to join them on a permanent basis. This role will require you to be on site 2 days a week and will pay up to £90,000 base + benefits. Ideally you will be from a SaaS/Financial Services background.

As a senior leader within the Delivery function, the Head of Projects will work closely with the board to define, implement, and monitor performance metrics, drive continuous improvement, and ensure delivery excellence. They will lead a team of Project Managers, Implementation Managers, and Technical Consultants, ensuring all projects are delivered to a high standard, on time, on scope and on budget, while driving customer satisfaction and commercial outcomes.

What You'll Do

- Take ownership and maintain overall accountability for all project deliveries across the organisation (IT and Client).
- Lead and develop the project delivery team, ensuring clear responsibilities, alignment, and performance against strategic objectives.
- Partner with the Chief Delivery Officer and Implementation Manager to define and implement departmental and project KPIs, reporting frameworks, and delivery success metrics aligned to business and investor expectations.
- Drive consistency and quality in delivery through process optimisation, governance, and scalable best practices.
- Oversee and control project budgets, ensuring all expenditures are aligned with financial targets
- Act as a key stakeholder in strategic planning and cross-functional alignment across Product, Sales, Customer Success, and Engineering.
- Lead delivery planning for complex client engagements, including multi-phase rollouts and technical onboarding.
- Continuously assess delivery team performance and make organisational improvements to support rapid scale.
- Proactively manage risk, scope, and change across a portfolio of client projects.
- Provide mentorship, coaching, and development opportunities to build a high-performance, delivery-driven culture.