IT Support Apprentice

The IT Support Apprentice will work as part of the international IT Team, supporting the delivery of IT services across the wider Observatory. You will assist the IT Team in providing day-to-day support, helping to resolve hardware, software, and user issues under supervision, while developing their technical skills and knowledge.

• Maintain an excellent IT service with positive reviews from internal and external service users.
• Continual Service Improvement (CSI) of the support service.
• Key performance indicators showing a reduction in avoidable incidents and support requests and an increase in support documentation.
• Support resources allocated effectively and efficiently to best deliver a timely support service no matter the location.
• Project intake of automation tasks evidenced, removing or reducing manual effort in repetitive and routine activities.
• Ensure value for money in procurement, on-time project delivery, and identified efficiencies and savings.
• Creating documentation, knowledge-sharing articles, and ensuring asset record accuracy to support the wider observatory.
• Assist in monitoring the IT helpdesk and responding to support requests.
• Support the installation, configuration, and basic troubleshooting of computer hardware and software.
• Help maintain user accounts, patching schedules, and routine system administration tasks.
• Learn and assist with identifying knowledge-sharing opportunities and updating IT documentation.
• Provide support for meeting room systems and assist in setting up physical, hybrid, and virtual meetings.
• Assist with IT hardware and software procurement activities.
• Help maintain accurate asset records and software inventories.

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Team working
• An interest in IT and tech
• written/ verbal communication
• Ability to follow instructions
• Personal integrity