IT Support Engineer Apprentice

This is a fantastic opportunity for someone looking to kick-start their career in a friendly and supportive office environment, where innovation and ideas are welcome. The right candidate will have a positive attitude, attention to detail and the ability to work under varying levels of workload as the service desk can be unpredictable.

• Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met
• Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues
• Represent SolCo professionally at all times, ensuring our customers experience is always a positive one
• Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary
• Contact suppliers where necessary to escalate issues and update internal system with supplier responses
• Where necessary, order/provision/configure new services for customers
• Ensure all IT support customers are fully monitored at all times.
• Arrange and take ownership of customer projects where appropriate
• Maintain a good understanding at all times of SolCo’s product set and take ownership of improving knowledge

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)
• IT GCSE, grade 4 (Desired)