IT Support Engineer Apprentice
An opportunity has become available for an IT Support Engineer Apprentice to join the growing IT Department. The role will cover a broad area of tasks and duties but will primarily focus on helpdesk support. You will be working closely with first- and second-line engineers.
Role
- Provide 1st line internal helpdesk support to all users across all sites
- Respond to IT support queries in person, over the phone, email and helpdesk application
- Respond to enquiries from users and help resolve any hardware/software requests
- Carry out daily systems checks
- Pre-build PC's and maintain the standard build image, suggesting improvement where required
- Work to Company and departmental SLA’s and KPI’s
- Monitor system alerts and either resolve, close or escalate
- Check daily backups across all sites, escalate any issues
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- To be confirmed by employer
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Flexible working hours, Monday to Friday, 8.30am - 5.00pm with 30-minute lunch.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 8th October 2025
- Start Date
- Wednesday, 15th October 2025
Desired Skills
- Communication skills
- IT skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
ADVANCED MEDICAL SOLUTIONS LIMITED
Advanced Medical Solutions are a leading developer and manufacturer of tissue healing and wound care technologies, serving global surgical and wound care markets.
- Company
- ADVANCED MEDICAL SOLUTIONS LIMITED
- Location
- Premier Park 33 Road One, Winsford Industrial Estate, Winsford, Cheshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted
- Company
- ADVANCED MEDICAL SOLUTIONS LIMITED
- Location
- Premier Park 33 Road One, Winsford Industrial Estate, Winsford, Cheshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,000 a year
- Posted