Job Vacancy

Continuous Improvement Manager Apprentice

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The purpose of this role is to facilitate continuous improvement within the Service Delivery (Control) function to facilitate and drive meaningful improvements within the Control space in order to achieve an aim of being able to provide a service our customers can rely on, particularly during disruptive events.

Role

  • Direct, develop and foster a culture of structured continuous improvement across the control.

  • Facilitate structured continuous improvement utilising the agreed tools to solve problems and implement the solution.

  • Engagement with stakeholders to deliver the organisation's structured continuous improvement strategy.

  • Support a sustained culture of structured continuous improvement challenging existing processes, exploring new ways of working, benchmarking, observations, best practice, feedback and analysis presenting business cases for change and supporting proposals.

  • Work with teams to identify and improve areas of poor performance.

  • To identify and lead on the delivery of Control performance improvement workstreams within their area of expertise, including the identification and adoption of industry good practice.

  • To undertake incident learning reviews to identify both areas of good practice and areas for improvement.

Training

In addition to an excellent Apprentice Development Programme, the post holder will also be provided with role specific training and development.

Multiple opportunities for progression on completion of the apprenticeship.

Apprenticeship Standard
Data analyst (level 4)
Training Provider
BABINGTON BUSINESS COLLEGE LIMITED
Working Week
Monday - Friday, with some flexibility. Times to be confirmed.
Expected Duration
2 Years
Positions Available
1
Closing Date
Friday, 31st October 2025
Start Date
Monday, 14th September 2026

Desired Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Analytical skills
  • Team working
  • Flexibility

Qualifications

  • English GCSE, grade 4 (Desired)
  • Maths GCSE, grade 4 (Desired)

About the Employer

SOUTH WESTERN RAILWAY LIMITED
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Company
SOUTH WESTERN RAILWAY LIMITED
Location
Basingstoke Campus, Gresley Road, Basingstoke, England
Employment Type
Higher Apprenticeship
Salary
Competitive
Posted
Apply Now
Apply Now
Company
SOUTH WESTERN RAILWAY LIMITED
Location
Basingstoke Campus, Gresley Road, Basingstoke, England
Employment Type
Higher Apprenticeship
Salary
Competitive
Posted