IT Service Desk Apprentice

Are you passionate about technology and eager to start your career in IT? Join our dynamic team and gain experience with a wide range of clients in a fast-paced, service environment. This is a fantastic opportunity to learn IT service delivery, with experienced mentors, exposure to a wide range of systems and clients.

As an apprentice, you’ll work alongside experienced IT professionals to deliver remote and onsite technical support, maintain systems, and assist with installations and upgrades. You’ll be exposed to a variety of technologies including cloud services, networking, cybersecurity, and remote monitoring tools.

Duties of the role include:

• Acting as the first point of contact for client issues (support tickets) via email, phone and in person
• Capturing and recording information required in order to correctly prioritise tickets
• Resolving technical tickets from our office-based Service desk and on customer sites
• Escalate tickets to the next line within the SLAs
• Communicating ticket progress with the customer contact
• Advise and adhere to recommended security guidelines
• Achieving training goals set by your line manager in your Personal Development Plan
• Update and maintain documentation

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)