IT Support Apprentice
Are you passionate about technology and eager to kickstart your career in IT? We’re looking for an apprentice to join our growing team and gain hands-on experience supporting a range of clients with their IT needs in a dynamic environment. You’ll play a key role in delivering technical support and assisting with IT projects.
Role
- Providing 1st and 2nd line IT support via the helpdesk, logging calls, and resolving issues over the phone
- Installing and configuring computers and related hardware
- Conducting customer site visits for IT-related issues across the Southeast
- Assisting with project work, migrations, and rolling out new IT infrastructure
- Supporting Microsoft systems and performing backup checks and reporting
- Monitoring and maintaining customers’ IT systems and network infrastructure
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, between 9am-5:30pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 16th February 2026
- Start Date
- Monday, 23rd February 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Analytical skills
- Driving licence & own vehicle
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)