Duty Technician - Secure On-Site Operations

Duty Technician - Secure On-Site Operations

Location: Hursley (on-site)
Working Pattern: 12-hour shifts (7am-7pm/7pm-7am), 4 days on/4 days off
Contract Length: Long-term contract through to 31 March 2030
IR35 Status: Inside IR35
Clearance: SC and NPPV3 (or eligible)
Residency Requirement: 5 years unbroken UK residency

We are supporting a consultancy delivering services within a large, secure technical environment and are looking for Duty Technicians to join an on-site operations team.

This role plays a key part in maintaining day-to-day service operations, providing technical support, resolving incidents, and ensuring high standards of service delivery within a secure setting.

Key Responsibilities

• Handle incoming technical support incidents, service requests and changes
• Manage personal call queues and ensure tickets are resolved within agreed timescales
• Provide clear and regular updates to users and stakeholders
• Resolve issues ranging from password resets to more complex server-related queries
• Escalate incidents to 3rd line teams when required
• Perform software builds and rebuilds on PCs and laptops
• Diagnose and fix hardware faults, including installing upgrades
• Work closely with internal technical, delivery and project teams
• Deliver a consistently high standard of customer service

Essential Experience

• Experience in a technical support or IT operations role
• Strong troubleshooting and problem-solving skills
• Experience working with hardware and end-user devices
• Comfortable working in a shift-based, on-site environment
• Excellent communication and customer service skills
• Ability to work effectively as part of a close-knit technical team
• Eligible for SC and NPPV3 clearance
• 5 years unbroken UK residency

This is a long-term opportunity for someone looking for stability, structured shift work, and the chance to work in a secure, high-profile technical environment.