Service Designer - Contract AI Discovery Project Outside IR35

Service Designer – Contract | AI Discovery Project | Outside IR35 SR2 are partnering with a consultancy on a high-profile government project, exploring the application of agentic AI to create more personalised digital public services.This is an early-phase discovery and proof-of-concept project, so we’re looking for a Service Designer with strong experience in shaping services at inception stage — ideally with exposure to AI-driven tools and government environments.Key Details

• Start: Early October 2025
• Contract: Until 31st March 2026 (initial)
• Rate: Up to £500/day (Outside IR35)
• Location: Hybrid – remote with some central London travel
• Clearance: SC clearable required (active SC desirable)

Responsibilities

• Lead service design through discovery and proof-of-concept phases.
• Design end-to-end services that integrate with emerging AI capabilities.
• Work closely with researchers, content designers, and technical specialists to shape strategy and delivery approaches.
• Help a multi-disciplinary team explore how AI can be used responsibly and effectively in a government service context.

Experience Required

• Strong track record as a Service Designer on discovery and proof-of-concept projects.
• Experience with AI-driven services (not just standalone chatbots).
• Public sector experience highly desirable, not essential.
• Confident stakeholder engagement and collaboration skills.

Apply now for CV review