IT Helpdesk Technician Apprentice
This is a fantastic opportunity to join an established IT support company and become a member of our IT Help Desk team to provide a high-quality service to our clients, learning on the job. You will be answering calls to the help desk and assisting your line manager in diagnosing IT issues.
Role
- Answering calls to the help desk and taking details into our ticketing system
- Assisting your line manager in diagnosing IT issues using remote access software
- Keeping tickets up to date with developments etc.
- Checking overnight back up of client's systems and reporting any issues the ticketing system.
- Setting up new users on Microsoft servers and Exchange servers including hosted servers.
- Assisting with on-site installation of PC’s and server projects
- Assisting with on-site diagnosing as required
- Assisting with mobile phone and high-speed broadband new orders and diagnosing
- You will be involved with VPN, CCTV and Hosted Telephony (VoIP) so a great opportunity for the right candidate to gain a wealth of experience
Training
Information Communications Technician Level 3 (A level).
Potential for permanent employment after apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday 9am - 5.30pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 26th February 2026
- Start Date
- Sunday, 1st March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
STAX IT GROUP LTD
PC Docs are an industry leading IT Support company with one goal – to provide reliable, cost-effective professional IT Support Services to businesses of all sizes. IT infrastructure should support your business and be scalable enough to grow along with you while providing a reliable and robust foundation. For every second a business wastes trying to resolve IT related issues, that business is losing money. At PC Docs, we pride ourselves in providing a high-quality service, expert advice and ensure that the IT equipment and setup you have is appropriate for you. For the times where it does go wrong, you can rest assured our friendly IT support staff are at hand to offer a speedy resolution so you can get back to running your business. PC Docs has been supporting businesses throughout the UK for almost 15 years, and we like to think we’ve done ourselves, our partners and our clients justice by providing a first-class IT support service. Don’t just take our word for it though, read through some of our client testimonials! We guard our reputation and always ensure we’re there for our clients when they need us.