IT Technician Apprentice

Are you looking to start your career in IT Support? Do you want to be part of an experienced team where you will develop new skills and knowledge in the IT industry? If the answer is YES, this is the opportunity for you. 

PETA are proud to be working with Drift IT to support with the recruitment of an IT Technician Apprentice.

This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!  

The IT Technician will be responsible for the following duties:

• Remote IT support
• Shadow IT & AV technicians
• Work with network support
• Assist with IT maintenance
• Support Data Protection Act
• Help MD with daily routines
• Aid school IT coordination
• Maintain AV equipment
• Manage warranty process
• Install or reimage devices
• Follow access permissions
• Keep MIS info up to date
• Manage & close support tickets
• Handle quotes & purchases

General Requirements:

• Provide great customer care
• Organise work & aid team
• Investigate varied issues
• Manage time effectively
• Follow Health & Safety rules
• Follow company procedures
• Maintain confidentiality
• Do duties as appropriate
• Attend required meetings

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Analytical skills
• Clean DBS record
• Ability to prioritise
• Good interpersonal skills

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)