Service Desk Operator

We are currently looking for an experience service desk operator to provide general helpdesk and administration support within the business, We are looking for someone with strong IT skills and a background within helpdesk and contact centres.

What we are looking for:

• Have experience working within a service delivery or contact centre.Possess strong IT skills.
• Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team

Main duties:

• Scheduling and planning works for engineers and sub contractors
• Up-dating jobs on Maximo CAFM system and use of Click planning platform
• Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
• Monitoring the mailbox and ensuring that all incoming emails are dealt with
• Review all certification, worksheets and contractor reports to capture any remedial works required
• Working with Operations Supervisor/Contract Manager to provide any support they require, including providing Management Information for customer reports
• Prepare quotations as required
• Learn and understand the planner roles for other contracts to be able to help with absence cover
• Regular communications - both via Teams call and Emails
• Able to build good working relationships with internal and external stakeholders
• Attaching certification, purchase orders, documentation as required into maximo