IT Support Apprentice
The IT Support Apprentice is responsible for handling all 1st line support, service requests and incidents. This relates to all technology, including workstations, printers, software and cloud services. This role will interact with all areas of the business and building relationships with internal and external stakeholders is key.
Role
- Act as 1st line support for the helpdesk, taking calls, logging tickets, providing basic troubleshooting and fault-finding tasks, then escalate as required – working with a senior to solve the issue
- Setting up/installing new equipment, software, hardware, peripherals, upgrades, and components
- Using Microsoft Intune to build and deploy user laptops and devices
- Creating new user accounts with Office 365 and other cloud services
- Understanding IT and Security policies and communicating to others as needed
- Assisting with the diagnosis and resolution of basic PC, printer, peripheral and software faults
- Aiding with the support of our internally developed systems
- Updating and creating knowledge base articles for both end users and IT staff
- Recording hardware assets on the IT Asset Register
- Decommissioning old hardware for recycling (WEEE compliance)
- PAT Testing hardware
- Providing IT training to new and existing members of staff
- Aid with office equipment moves
- Aiding senior members of the team with new IT projects
- Maintain IT equipment stock levels
- Aid with the procurement of IT hardware
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing the apprenticeship. This is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- This role must be office-based for a minimum of 3 days per week, with some flexibility as required (note: during the probation period, 5 days office working is expected).
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 5th January 2026
- Start Date
- Monday, 12th January 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)