IT Support Apprentice
You will be responsible for providing 1st and 2nd line IT support via helpdesk, logging calls and resolving issues over the phone.
Role
- Provide 1st and 2nd line IT support via helpdesk, logging calls and resolving issues over the phone
- Conduct customer site visits for IT-related issues
- Assist with project work, migrations, and rolling out new IT infrastructure
- Install and configure computers
- Support PC and Apple Mac systems
- Configure and support IP telephony systems
- Perform backup checks and reporting
- Monitor and maintain customers’ IT systems and network infrastructure
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 2nd February 2026
- Start Date
- Monday, 9th February 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)