Desktop Support Engineer

Location: Folkestone Work Type: On-site

We are looking for a Deskside Support Engineer to provide hands-on, on-site IT support within a professional enterprise environment. This is a customer-facing role focused on end-user support, hardware troubleshooting, and desktop services.

The role starts as a short-term contract with a strong possibility of permanent employment based on performance.

• Provide deskside / walk-up support to end users

• Diagnose and resolve hardware and software issues

• Support laptops, desktops, monitors, printers, and peripherals

• Windows 10 support and basic Active Directory tasks

• Install, configure, and replace IT equipment

• Log, update, and resolve tickets using an ITSM tool

• Escalate issues when required and follow through to resolution

• Deliver a high level of customer service on-site

• Experience in IT Support, Desktop Support, or Deskside Support roles

• Strong Windows desktop support experience

• Hardware break/fix and device provisioning experience

• Basic Active Directory exposure (password resets, unlocks, etc.)

• Confident working directly with users in a face-to-face environment

• Ability to work independently on-site

• ITIL awareness

• Experience supporting printers or mobile devices

• Previous enterprise or corporate IT environment exposure

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.