Head of Service Delivery ITIL

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery

• Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement / refinement
• Management of Technical Teams through Matrix Mgt - service desk / apps support / DBAs / MI / EUC / Supplier MGT
• Must be able to talk / communicate at all levels of the business
• Must have significant experience of multiple industry sectors
• Strong on Service Management - eg Change, Incident, Problem
• Will have worked across a variety of industry sectors
• SLAs, OLAs, Process Improvement
• Excellent Communications / Relationship Management etc

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.