Service Desk Analyst

Job Description

Desk Operational Hours: 7am until 7pm on a 7.5-hour rolling shift basis as outlined below

Skills Required:

• Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call.
• Excellent telephone manner and written capability with comprehension. Ideally proven track record in a contact centre environment but not essential.
• Ability to handle conflict.
• Ability to be flexible and adaptable to change, even if it is a total surprise.
• Focus on the customer experience.
• Team player with the ability to focus on the team progression and not just your own.
• Reliable with good timekeeping.
• Confidence to speak up and question the Status Quo in a healthy manner.
• Pattern recognition to spot trends.
• Ability to learn new software.
• Able to receive feedback well.
• Ability to improve your own learning.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.