Service Desk Specialist

Cloud Service Desk Specialist - NO SPONSORSHIP AVAILABLE

Our client, a leading technology organisation is seeking an experienced Service Desk (Cloud) Specialist to join its onsite support team.

Responsibilities

  • Provide 2nd/3rd line support via telephone and email
  • Troubleshoot incidents and manage full ticket lifecycle
  • Escalate complex issues to third-party vendors
  • Ensure SLAs and KPIs are consistently met
  • Maintain accurate ticketing updates

Skills and Experience

  • 3+ years supporting M365, Azure & Business Applications
  • Strong experience with O365, Exchange, SharePoint, OneDrive, Teams, Azure
  • Background in a service desk environment
  • Knowledge of Azure AD & Active Directory
  • Excellent communication and customer service skills
  • Calm,detail-focused, proactive, and process-driven
  • Microsoft Fundamentals cert (AZ-900, MS-900, SC-900)
  • Microsoft role-based certs (MS-102, AZ-104, AZ-500)

Please contact me for further information.

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Job Details

Company
Savant Recruitment Experts
Location
Slough, Berkshire, UK
Employment Type
Full-time
Posted