IT Support Lead & Infrastructure Engineer

IT Support Lead & Infrastructure Engineer

West London | Hybrid (min 3 days onsite)

Salary: up to £65,000

We're hiring an IT Support Lead & Infrastructure Engineer to join a growing, international organisation in Financial Services, with a strong focus on service quality, resilience, and modern IT practices.

This role is ideal for someone who enjoys being hands-on technically, but also wants responsibility for overseeing IT support operations and being a visible, trusted presence for users.

What you'll be doing

• Leading and supervising IT support delivery for the London office and wider EMEA/APAC users
• Acting as the main escalation point for high-impact and VIP issues
• Overseeing ticket quality, prioritisation, trends and service performance
• Owning office IT, hardware procurement, vendors, licensing, and AV systems
• Working closely with senior engineers on infrastructure and security initiatives
• Getting involved in projects such as office moves, ITSM improvements, automation, and Zero Trust adoption

What we're looking for

Technical:

• Strong hands-on experience supporting Windows end-user environments and core Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive, Intune)
• Practical experience with Azure AD / Entra ID, including identity, access, and device management
• Solid understanding of Windows Server environments
• Good grounding in networking fundamentals, including switches, wireless networks, firewalls, and connectivity troubleshooting
• Experience working with Azure Virtual Desktop (AVD) environments
• Exposure to managing and supporting enterprise video conferencing and AV systems
• Familiarity with ITIL-aligned service management and modern ITSM tools
• Experience using RMM tools and working within structured project delivery frameworks

Other:

• Experience overseeing or supervising support teams (not heavy people management)
• Strong customer service mindset with confidence handling urgent, business-critical issues
• Comfortable working in corporate, high-availability environments (financial services experience highly desirable)
• Calm, collaborative, and approachable — someone who leads by example

Why this role

• Clear exposure to infrastructure, security, and automation projects
• Opportunity to shape how IT support operates and evolves
• Hybrid working, supportive leadership, and a genuinely positive team culture

Please note UK Visa sponsorship is not offered for this role - you will need to currently be based in the UK and have full, unrestricted right to work with no time limitations.