Second Line Support

Second Line Support* Excellent opportunity for a motivated IT professional to join a thriving UK-based Managed Services Provider delivering premium Cloud and IT solutions.* Full-time, permanent role with a mix of project work, escalated support, and infrastructure management.* Competitive salary and performance-based bonus, with company phone, laptop, training, and career development opportunities.* Immediate start preferred - candidates with short notice periods are strongly encouraged to apply.* To apply, please email

Who are the client? Our client is a dynamic Managed Cloud Services provider that has grown rapidly over the past decade. Known for delivering exceptional support to businesses across a wide range of sectors, they take pride in offering a personalised, high-performance IT experience. With over 400 clients, a team-first philosophy, and a strong culture of innovation and development, they continue to lead the way in tailored IT and cloud services.

What will you be doing? This hands-on role suits a proven 2nd Line Support Technician ready to step up into a more senior, varied position. You'll act as a key escalation point for technical issues, contribute to infrastructure maintenance, and play a leading role in project work and customer onboarding. You'll also help guide junior team members and improve internal systems and documentation. A mix of support, engineering, and leadership responsibilities ensures no two days are the same.

What will you need?* Minimum of 3 years' experience in an MSP or similar technical environment* Strong knowledge of Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Entra, Exchange Online, Teams)* Experience with Hyper-V, VMware* Good understanding of networking (VPNs, firewalls, switches, broadband, DNS)* Familiarity with backup and recovery technologies* Excellent troubleshooting skills and a passion for technology* Strong communication skills - verbal and written* Well-organised, detail-oriented, and comfortable with occasional paid overtime* A collaborative team player who thrives in a fast-paced environment

What would be desirable?* Experience mentoring junior staff* Interest in contributing to process improvement and internal documentation* A proactive, learning-focused mindset

To Apply... Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS - 2nd Line Support, 3rd Line Support, Microsoft 365, Hyper-V, VMware, Citrix, VPN, Firewalls, DNS, IT Support, MSP, Infrastructure, Troubleshooting, Customer Service, Project Delivery, Cloud Services