1st Line IT Support

1st Line IT Support | Telford | £25,000- £27,500|Permanent

We are seeking a proactive and customer-focused First Line IT Support Analyst to join our client’s IT Service Desk team. In this role, you will be the initial point of contact for all IT-related issues, providing timely and effective technical support to ensure the smooth operation of day-to-day business activities.

This is an excellent opportunity for someone looking to build or develop a career in IT, working in a fast-paced, supportive environment with clear paths for progression.

The Company:

A fast-moving yet supportive company driven by innovation and big thinking. You’ll be given real responsibility from day one, with massive support and resources behind you to deliver—and grow.

What’s in it for you?

• A permanent role.
• Working hours between 8:30am-5:30pm, 37.5 hours per week.
• Private healthcare
• Free on-site parking.
• Company pension
• Excellent career prospects available for the right person.

Opportunity:

• Serve as the first point of contact for all IT support queries, via phone, email, and ticketing system
• Accurately log, track, and resolve incidents and service requests, escalating where necessary
• Provide technical support for a range of systems.
• Assist with user account setup, access permissions, and equipment configuration.
• Deliver a high standard of customer service while troubleshooting and resolving issues
• Contribute to documentation and continuous improvement of service desk procedures

Personal Profile:

• Previous experience in a helpdesk or IT support environment.
• Excellent communication and interpersonal skills
• Strong problem-solving ability with a customer-first mindset

For more information, please apply or contact Lois Barber.

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