Service Director - D365 BC / D365 CE

We are recruiting on behalf of a leading Microsoft Partner seeking a highly skilled Service Director to oversee service delivery operations across their Dynamics 365 practice. This senior leadership role requires strong leadership expertise within the Microsoft Dynamics sector, ideally with Dynamics 365 Business Central (BC) and/or Dynamics 365 Customer Engagement (CE/CRM), as well as proven experience managing high-performing service teams in a consultancy or partner environment.

Key Responsibilities

• Lead and manage the Service department for a growing Microsoft Partner.
• Oversee delivery, optimisation, and support of Dynamics 365 BC and CE projects.
• Define and implement service strategies, processes, and KPIs to ensure consistent operational excellence.
• Work closely with Sales, Delivery, and Technical teams to ensure successful end-to-end service performance.
• Foster a culture of continuous improvement, identifying opportunities to enhance quality and efficiency.
• Provide leadership, coaching, and development for service and support teams.
• Act as a senior escalation point for key customers, ensuring exceptional customer satisfaction.
• Support departmental budgeting, forecasting, and resource planning.

Skills & Experience

• Proven experience in a senior service leadership role within a Microsoft Partner or similar consultancy environment.
• Hands-on expertise with Dynamics 365 Business Central and Dynamics 365 Customer Engagement.
• Strong understanding of ERP/CRM delivery and support models.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to improve processes, drive efficiency, and lead cross-functional teams.
• Strong customer orientation with the ability to manage complex relationships.

What’s on Offer

• A strategic leadership position within a respected Microsoft Partner.
• Competitive salary package with benefits.
• Professional growth opportunities and support for continued learning.
• A collaborative environment focused on excellence and innovation.